9 months ago
Came here to try their burger which I heard about before. We went to the Ritchie location.
Our server, Jack, was new, but wonderful. I ordered the wings to start which were good, but lukewarm at best and then the burger, which was the same - very good, but lukewarm at best. Our friend ordered the double burger & liked it. My brother ordered the haven pizza, which comes out burnt, I guess. He could only eat 2 slices & tried 2 others, but couldn't do it.
We chatted at the table about letting a restaurant know if something wasn't good. Our friend said he never complains, but then tells people it wasn't good or wouldn't recommend, where I thought (if done nicely) letting a restaurant know is important, especially local, to make sure they continue to thrive.
Anyhow, my brother told the girl working there that he wasn't a fan of the burnt crust. He told her the toppings were great, he just couldn't take the burnt taste & her reaction was strange. She basically told my brother he was wrong & the black crust of the pizza was char & supposed to be like that. She offered him 10% which was fine and then our friend told her the story of what we just chatted about, to which she answered, we have plenty of customers, we are busy every night, so it doesn't matter if others don't come. My brother isn't sure if she just had a really dry sense of humour, or if she was being real. For me, it was just a weird reaction.
The guy next to us leaned in after and told my brother that the pizza crust was definitely burnt. I don't know if it's supposed to be charred or not, but it should maybe be in description, because it's definitely not everyone's taste.
Anyhow, like I said the food was good, except the pizza and the female server, but our guy, Jack was wonderful.