4 months ago
Went to the Tank310 for lunch in a weekend, really mixed feelings with this meal.
Food - no complain there, I love their Papa's pepperoni pizza, they added chili oil in there and I love it! My wife and kids loved their Boar Bacon Udon Carbonara and beef brisket sandwich!
Service - Our server is good, not amazing but definitely decent. But the problem is, we waited 30mins to have a server. We got there at noon, was seated right away, then we waited, waited, and waited. We finally ordered our drinks maybe 15mins in, I asked our 1st server if we can get some water as well after ordering drinks, she told us of course. By around 12:30ish, still no water nor drinks. I finally jokingly ask the person who looks like a manager if they are short on staff( I've heard staffs talking about it) it's been 30mins and we still have no water, he immediately brings us water and around the same time another server arrives told us she is our server. So we reorder our drinks and got them within 5mins. Going back to why I asked them if they are short, for the 30mins that I wait, I've been trying to find my server at that time, but she is always busy carrying out other ppl's order, I keep hearing different servers complaining to a person whom I guess is the manager that we are short one staff. Maybe don't do that next to a table next time?
I thought about leaving, but a few friends have told me they really like the food and beer so I really want to give it a try. Maybe next time tell your servers try not to complain right next to a table if you guys are short on staff again. Will I go there again? If I really crave for their pizza again, maybe? But there are a few other distillery in Canmore, I will probably choose them before Tank310 again.